Who we are
Merani Group, LLC (“Merani Group,” “we,” “us,” “our”) is the parent company that operates multiple trade and construction brands. This Privacy Policy applies to the websites, booking tools, forms, calls, SMS/MMS, and services operated by Merani Group, LLC and the following doing‑business‑as (DBA) brands:
- Iron Pipe Plumbing Co (plumbing & mechanical services)
- Merani Construction (general construction & renovation services)
- Merani Industrial Works (industrial services & consulting)
- A-Plus Backflow Service (backflow preventer testing & service)
- Alternative Septic Co (Septic System Installation & Repair)
Controller: Merani Group, LLC is responsible for deciding how and why personal information is processed across these brands.
Website: https://www.meranigroup.com
Phone: (903) 213‑4200
Privacy contact: privacy@meranigroup.com
Mailing address: 17693 CR 243, Terrell, TX 75160
What the Merani Group Privacy Policy Covers
The Merani Group privacy policy explains how we collect, use, share, and protect personal information across all Merani Group brands, including (without limitation) plumbing, mechanical, construction, renovation, and other trade services we offer through our DBAs. It also explains your privacy rights under the Texas Data Privacy and Security Act (TDPSA) and the California Consumer Privacy Act, as amended by the CPRA (CCPA/CPRA), where applicable.
Information we collect
Personal Information You Provide to Us
- Contact details (name, phone, email).
- Service details (service address, preferred dates/times, project notes, attachments).
- Messages and call content you send us (including voicemails, texts, photos/videos you attach).
- Form submissions via our website contact forms.
Automatically Collected Data
- Device/usage data (IP address, browser type, pages viewed, time on site).
- Cookies/identifiers used for basic site functionality and performance analytics.
- If we enable public comments in the future, WordPress/Automattic features may process limited data to display avatars. (Comments are currently disabled.)
Data Processed by Our Service Providers
- Bookings: If you schedule online, our Jobber‑powered booking tools and forms may process your booking details on our behalf as our service provider.
- Phone, SMS/MMS, call recordings, transcripts (if enabled): We use Quo (formerly OpenPhone) to handle business calls and texting for our brands; Quo may process communications metadata and, where features are enabled, content needed to create transcripts/AI summaries under its privacy & security practices.
- CRM/operations: We use Jobber to manage customer records, work orders, scheduling, quotes, invoices, and (if enabled) two‑way texting on a dedicated business number.
How we use information
- Provide and deliver services across all Merani Group brands (e.g., scheduling, dispatch, project updates).
- Communicate about quotes, bookings, reminders, and service updates by phone, email, or text.
- Administer bookings made through our Jobber‑powered booking tools.
- Improve our websites and service operations (security, troubleshooting, analytics).
- Comply with law and enforce our terms.
AI‑assisted features: When enabled, we may use AI‑assisted summaries/transcripts within Quo or Jobber to improve response speed and service quality. These tools may process communications for analysis and quality assurance per each provider’s privacy practices. You may request that we disable AI summaries for your interactions.
SMS/Texting terms (applies to Merani Group and its DBAs)
When you share your mobile number with us, you may receive service‑related texts (e.g., booking confirmations, arrival windows, updates) from Merani Group or our DBAs (e.g., “Iron Pipe Plumbing Co” or “Merani Construction”). Message frequency varies; message and data rates may apply.
- Opt‑out: Reply STOP to any message to stop receiving texts from that sending number.
- Help: Reply HELP for assistance or contact us at 903‑213‑4200.
Cookies and similar technologies
We use essential cookies for site functionality and may use analytics cookies to understand site performance and improve the experience. You can manage cookies in your browser settings. If comments are ever enabled, standard WordPress cookies may remember your details for convenience. (Comments are currently disabled.)
How we share information
We do not sell personal information. We share it only with:
- Service providers/processors that help us run our business—e.g., Jobber (CRM/operations), Quo (calls/SMS), our hosting/website providers (WordPress), and security/analytics providers—under contracts that restrict use to our business purposes.
- Legal disclosures when required by law, to protect you, us, or others.
Data retention
We keep data only as long as needed for the purposes above and to meet legal, tax, and compliance requirements. Representative periods (subject to change):
- Contact form inquiries: generally up to 24 months after last interaction (or upon request).
- Client/service records, quotes, invoices (Jobber): for the customer relationship + up to 7 years for tax/audit.
- Call recordings/SMS logs (Quo): typically 12–24 months unless a longer period is necessary for a specific matter, consistent with Quo’s security/retention practices.
- Booking records (Jobber): retained as needed to administer bookings and comply with applicable requirements.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your privacy rights
Texas Residents — Privacy Rights (TDPSA)
Texas residents may have the right to know whether we process your personal data and to access it in a portable format; correct inaccuracies; delete personal data; and opt out of processing for targeted advertising, sale of personal data, or certain profiling. We respond to verified requests as required by the TDPSA.
California Residents — Privacy Rights (CCPA/CPRA)
California residents may have the right to know/access, delete, correct, opt out of sale/share, limit the use/disclosure of sensitive personal information, and be free from discrimination for exercising these rights. We honor verifiable consumer requests in accordance with the CCPA/CPRA.
How to exercise your rights: Contact us at the Privacy contact and Phone listed above. We may need to verify your identity and residency. Authorized agents may submit requests with proper authorization.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will delete it as required by law.
Security
We apply reasonable administrative, technical, and physical safeguards to protect personal information. For communications, our providers describe their encryption, SOC 2, and other controls on their security pages.
International visitors
Our services are targeted to US residents. If you access our site from outside the US, your information may be processed in the United States where laws may differ from those in your country.
Changes to the Merani Group Privacy Policy
We may update the Merani Group privacy policy from time to time. We’ll post updates here with a new “Effective date.”
Effective Date of the current Merani Group Privacy Policy: January 28, 2026
Contact Us About the Merani Group Privacy Policy
Phone: (903) 213‑4200
Email: privacy@meranigroup.com
Mail: 17693 CR 243, Terrell, TX 75160