Privacy Policy

Who we are

Merani Group, LLC (Merani Group, we, us, our) is the parent company that operates multiple trade and service brands. This Privacy Policy applies to the websites, online forms, calls, SMS/MMS, and services operated by Merani Group, LLC and the following doing-business-as (DBA) brands:

Merani Construction (general construction and renovation services)
Merani Industrial Works (industrial services and consulting)
A-Plus Backflow Service (backflow preventer testing, compliance, and related service)
Alternative Septic and Irrigation (septic and irrigation services)

Controller: Merani Group, LLC is responsible for deciding how and why personal information is processed across these brands.
Website: https://meranigroup.com
Phone: (903) 213-4200
Privacy contact: privacy@meranigroup.com

What the Merani Group Privacy Policy Covers

This Privacy Policy explains how we collect, use, share, store, and protect personal information across Merani Group and its operating brands. It also explains your privacy rights under the Texas Data Privacy and Security Act (TDPSA) and the California Consumer Privacy Act, as amended by the CPRA (CCPA/CPRA), where applicable.

Information we collect

Personal information you provide to us

Contact details such as your name, phone number, email address, and mailing address.
Service details such as service address, preferred dates and times, project notes, photos, videos, attachments, and related job information.
Communications content you send to us, including voicemails, emails, text messages, call notes, and related follow-up information.
Form submissions you submit through our website, intake workflows, consent forms, and service request forms.
Billing and transaction details needed to prepare estimates, invoices, collect payment, or maintain service records.

Automatically collected data

Device and usage data such as IP address, browser type, referring pages, pages viewed, and time on site.
Cookies and identifiers used for basic site functionality, security, and performance analytics.
If we enable public comments in the future, standard WordPress or related platform features may process limited data needed to display or manage those comments. Comments are currently disabled.

Data processed by our internal systems and service providers

Website and intake workflows: Information submitted through our public website, contact pathways, booking requests, and consent forms may be processed through our website infrastructure and connected service workflows.
Phone, SMS/MMS, call recordings, and transcripts (if enabled): We use Quo to handle business calls and texting for our brands. Quo may process communications metadata and, where enabled, communications content needed for recordings, transcripts, summaries, and operational follow-up under its privacy and security practices.
Internal operations and compliance systems: We use internal operations systems, internal scheduling and dispatch systems, internal customer and service records systems, and internal compliance and service management systems, including the A-Plus Compliance System where applicable, to manage customer records, work orders, scheduling, dispatch, quotes, invoices, inspection documentation, and related service history.

How we use information

Provide and deliver services across Merani Group brands, including scheduling, dispatch, project coordination, and follow-up.
Manage operations including work orders, inspections, compliance documentation, estimates, invoices, and customer support through our internal operations and service management systems.
Communicate with you about quotes, service requests, reminders, scheduling changes, technician arrival windows, and service updates by phone, email, or text.
Improve and protect our systems through security monitoring, troubleshooting, analytics, quality review, and operational continuity.
Comply with legal, regulatory, tax, audit, and enforcement requirements and enforce our policies, contracts, and terms.

AI-assisted features: When enabled, we may use AI-assisted features within Quo or other approved internal communication and operations tools to help summarize calls, messages, or service notes, improve response speed, support quality assurance, and maintain continuity of service. These features are used subject to applicable provider controls and our internal operational safeguards.

SMS/Texting terms (applies to Merani Group and its DBAs)

When you share your mobile number with us, you may receive service-related texts such as booking confirmations, arrival windows, service updates, compliance reminders, and follow-up communication from Merani Group or our DBAs. Message frequency varies, and message and data rates may apply.

Opt-out: Reply STOP to any message to stop receiving texts from that sending number.
Help: Reply HELP for assistance or contact us at 903-213-4200.

Cookies and similar technologies

We use essential cookies for site functionality and may use analytics or security-related technologies to understand site performance, protect our systems, and improve the user experience. You can manage cookies in your browser settings.

How we share information

We do not sell personal information. We share it only as needed with:

Service providers and processors that help us operate our business, such as communications providers like Quo, website hosting and infrastructure providers, payment processors, analytics or security providers, and similar vendors that support our business operations under contractual or legal restrictions.
Internal operations and compliance systems used to manage service delivery, recordkeeping, audit readiness, and regulatory documentation across Merani Group and its operating brands.
Legal and regulatory disclosures when required by law or when reasonably necessary to protect you, us, our customers, public health and safety, or others.

Data Retention

We retain data only as long as necessary to fulfill the purposes described above and to comply with applicable legal, regulatory, tax, audit, and operational requirements. Retention periods may vary based on the nature of the data, jurisdictional requirements, contractual obligations, and enforcement authority directives.

Representative retention periods (subject to change) include:

Contact Form Inquiries: Retained for up to 24 months following the last interaction unless a longer retention period is required for business, legal, or compliance purposes.
Client and Service Records (including quotes, work orders, invoices, inspection reports, and compliance documentation): Maintained for the duration of the customer relationship and for a minimum of 7 years thereafter to satisfy tax, audit, and legal requirements.
Communications Records (including call recordings, SMS logs, and service-related communications): Typically retained for 12 to 24 months, unless extended retention is required to support dispute resolution, legal claims, compliance audits, or enforcement actions.
Scheduling and Dispatch Records: Retained as necessary to administer services, maintain operational continuity, and comply with applicable regulatory and audit requirements.
Backflow Prevention Assembly Test Reports (BPAT): Retained in accordance with requirements established by the Texas Commission on Environmental Quality (TCEQ), applicable public water systems, and local Authorities Having Jurisdiction (AHJs). Records are maintained for a minimum of 5 years, and longer where required by jurisdiction, water purveyor policy, or contractual obligation.
Customer Service Inspection (CSI) Reports: Retained in accordance with TCEQ regulations and applicable plumbing and cross-connection control program requirements. Records are maintained for a minimum of 5 years, or longer as required by jurisdictional authority or enforcement policy.
Irrigation System Records and As-Built Plans: Retained in accordance with TCEQ irrigation regulations, including requirements under 30 TAC Chapter 344. As-built drawings, system design documentation, and related records are maintained for a minimum of 5 years, and longer where required by permitting authorities, local jurisdictions, or ongoing service agreements.

Regulatory and Compliance Override

Where federal, state, or local laws, regulatory agencies, water purveyors, or Authorities Having Jurisdiction (AHJs) require longer retention periods, those requirements shall take precedence over the standard retention periods listed above.

Litigation Hold and Compliance Preservation

We reserve the right to retain any records beyond standard retention periods where necessary to:

Comply with legal obligations or regulatory inquiries
Respond to audits, investigations, or enforcement actions
Preserve evidence related to disputes, claims, or litigation (litigation hold)
Maintain historical compliance records for public health and safety documentation

Secure Storage and Data Minimization

All retained data is stored within secured systems designed to protect confidentiality, integrity, and availability. Data is periodically reviewed and securely deleted or anonymized when no longer required, unless subject to regulatory, legal, or operational retention requirements.

Internal Systems and Compliance Management

Records are maintained and managed within internal compliance and operations systems, including the A-Plus Compliance System, to ensure traceability, audit readiness, and adherence to applicable regulatory frameworks.

SMS Consent and Opt-In Data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your privacy rights

Texas Residents – Privacy Rights (TDPSA)

Texas residents may have the right to know whether we process your personal data and to access it in a portable format, correct inaccuracies, delete personal data, and opt out of processing for targeted advertising, sale of personal data, or certain profiling. We respond to verified requests as required by the TDPSA.

California Residents – Privacy Rights (CCPA/CPRA)

California residents may have the right to know and access personal information, delete personal information, correct inaccurate information, opt out of sale or sharing, limit the use or disclosure of sensitive personal information where applicable, and be free from discrimination for exercising these rights. We honor verifiable consumer requests in accordance with the CCPA/CPRA.

How to exercise your rights: Contact us using the privacy contact information listed above. We may need to verify your identity, authority, and residency before fulfilling certain requests. Authorized agents may submit requests where permitted with appropriate authorization.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will address the request as required by law.

Security

We apply reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, but we take reasonable measures to protect the confidentiality, integrity, and availability of the information we maintain.

International visitors

Our services are targeted to U.S. residents. If you access our site from outside the United States, your information may be processed in the United States where privacy and data protection laws may differ from those in your jurisdiction.

Changes to the Merani Group Privacy Policy

We may update this Privacy Policy from time to time. We will post updates here with a revised effective date when changes become effective.

Effective Date of the current Merani Group Privacy Policy: April 8, 2026

Contact Us About the Merani Group Privacy Policy

Phone: (903) 213-4200
Email: privacy@meranigroup.com